4 Seasons 4 U Garden Accessories

Refunds and Returns Policy

Refunds and Returns Policy

Refunds and Returns Policy for www.4seasons4u.co.za

1. Introduction
At 4 Seasons 4 U Garden Accessories, we aim to provide high-quality steel furniture and garden accessories for patio and outdoor living. We understand that sometimes, a product may not meet your expectations or may arrive defective. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.

2. Contact Information
If you have any questions about this policy or wish to initiate a return, please contact our customer support team:
Email: info@4seasons4u.co.za
Address: Plot R26 Coke Bordpad, Kleinfontein, Pretoria, South Africa

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:
• The product must be unused, in its original packaging, and in the same condition that you received it.
• You must provide proof of purchase, such as a receipt or order confirmation email.
• The return must be initiated within 14 days of the delivery date.

4. Non-returnable Items

Certain items are not eligible for return, including:
• Gift cards
• Customized or personalized items
• Items marked as “Final Sale” or “Non-returnable”
• Customized items

5. How to Initiate a Return

To initiate a return, please follow these steps:
1. Contact Customer Support: Email us at info@4seasons4u.co.za with your order number, the product(s) you wish to return, and the reason for the return.
2. Await Approval: Our customer support team will review your request and provide you with a return authorization if your return meets the conditions outlined above.
3. Prepare the Package: Repack the product securely in its original packaging, including all accessories, manuals, and any free gifts received with the product.
4. Ship the Product: Ship the product to the address provided by our customer support team. You are responsible for the shipping costs associated with returning the product.

6. Fees and Costs

• Return Shipping Costs: Customers are responsible for the cost of return shipping unless the product is defective or the return is due to an error on our part.
• Restocking Fee: A restocking fee of 10% of the product price may apply for non-defective returns. This fee will be deducted from your refund amount.

7. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days, and a credit will automatically be applied to your original payment method.

8. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at info@4seasons4u.co.za. We will arrange for the return and replacement or refund of the defective product at no additional cost to you. Please provide detailed information and, if possible, include photographs of the defect or damage.

9. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please email us at info@4seasons4u.co.za and follow the return process outlined above.

10. Late or Missing Refunds

If you have not received your refund within the specified timeframe, please:
1. Check Your Bank Account: Verify that the refund has not been credited to your account.
2. Contact Your Bank or Credit Card Company: There may be a processing delay before the refund is officially posted.
3. Contact Us: If you have done all of the above and still have not received your refund, please contact us at info@4seasons4u.co.za.

11. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be posted on our Website, and your continued use of our services constitutes acceptance of the revised policy.
Effective Date: 8 July 2024
By purchasing from our Website, you acknowledge that you have read and understood this Refunds and Returns Policy and agree to its terms. Thank you for shopping with 4 Seasons 4 U Garden Accessories.

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